Our Patient Experience (PX) Services

At Softlytic, we believe that exceptional patient experiences are the cornerstone of successful healthcare practices. Our Patient Experience (PX) service is designed to help doctors and medical practitioners enhance every stage of the patient journey, from the first appointment to ongoing care, while optimizing practice operations and fostering patient loyalty.

Patient Feedback Management

We help practices implement tools to collect and analyze patient feedback, enabling providers to identify areas for improvement and celebrate successes.

Features:

Customizable feedback surveys.
Real-time analytics and insights.
Automated follow-up with patients based on feedback.

Reputation Management

Build trust with potential patients by managing your online presence. We are metric driven to produce a boost in your online sentiments.

Services include:

Tools to monitor and respond to online reviews.
Strategies to improve your practice’s reputation.
Insights into patient satisfaction trends.
Boosting of online reviews.

Social Media Ads

Healthcare providers need a strong online presence to connect with patients effectively. Our social media advertising services ensure your practice reaches the right audience.
Services Include:

Targeted ad campaigns to promote services like virtual consultations, loyalty programs, or new patient sign-ups.
Creative content creation and ad design tailored to healthcare audiences.
Performance tracking and optimization for maximum ROI.

Loyalty Rewards Programme

Through our Perkily platform, we offer a rewards program that encourages patients to stay loyal to your practice by earning perks for healthy behaviors and regular check-ups.

Features:

Points for appointments, preventive care, and timely follow-ups.
Redeemable rewards for healthcare-related services and products.

Patient Retention Strategy

Through our Perkily platform, we offer a rewards program that encourages patients to stay loyal to your practice by earning perks for healthy behaviors and regular check-ups.

Services include:

Points for appointments, preventive care, and timely follow-ups.
Redeemable rewards for healthcare-related services and products.
Gamified engagement to improve health outcomes.

Consulting on Patient Experience

We work closely with healthcare providers to design and implement strategies that align with their unique goals and challenges.
Services Include:

Assessing current patient experience workflows.
Designing customized PX strategies to address gaps in care and engagement.
Implementing solutions to optimize staff efficiency, reduce wait times, and enhance overall patient satisfaction.

What Our Clients Say

Dr O.N Vilakazi

"Softlytic’s consulting services helped us streamline our operations and improve patient flow. We reduced appointment wait times by 40% and saw an increase in staff productivity. They’re not just consultants—they’re partners in our success."