Data-Driven Customer Success Strategies

Walking in your customer's shoes

Perkily.io
Launching
Soon

We’re thrilled to announce the upcoming launch of Perkily, a game-changing loyalty programme designed to revolutionize the healthcare experience for both patients and providers.

Stay tuned for more updates as we prepare to launch in early 2025. With Perkily, healthier choices lead to happier rewards!

What we do

At Softlytic, we specialize in customer success, customer experience, and growth strategies designed to drive customer satisfaction, retention, and revenue growth. Our expert consultants work closely with businesses to develop and implement tailored solutions for maximizing customer loyalty, improving NPS scores, and optimizing digital marketing efforts.

Customer Success Management

Customer Experience (CX)

A.I Powered Agents

Customer Feedback & Surveys

Business Process Outsourcing (BPO)

Training & Coaching (Client facing teams)

Growth Management Strategies

LinkedIn Ads & Outreach Campaigns

Customer Relationship Management (CRM)

Process Automation

Grow Your Medical Practice

With a focus on technology-driven strategies and personalized consulting, we empower healthcare providers to improve operational efficiency, patient engagement, patient journey and overall practice success. Join our healthcare family.

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Who works with us

Healthcare

Our experts help healthcare providers enhance patient satisfaction, streamline operations, and improve overall service quality. Whether it's developing loyalty programs for patient retention, improving patient feedback systems, or optimizing your customer experience, we tailor our solutions to meet the specific needs of medical practices and healthcare facilities.

SaaS (Software as as Service)

Softlytic offers tailored customer success strategies, including onboarding programs, churn reduction, and loyalty enhancement, to ensure your users get the most out of your software. We help SaaS companies build lasting relationships with their clients, boosting satisfaction and long-term retention.

Hospitality & Food

In the highly competitive hospitality and food industry, guest satisfaction and loyalty are crucial for success. We offer tailored solutions to enhance customer experiences across hotels, restaurants, cafes, and other service providers. Whether you’re running a boutique hotel or a chain of restaurants, our expertise helps you create memorable experiences that keep your customers coming back for more.

Startups & Mid-Sized Business

We help startups and mid-sized businesses excel by enhancing customer satisfaction and driving growth. For startups, we lay a strong foundation with tailored onboarding and loyalty programs, ensuring you start strong. For mid-sized companies, we refine customer success strategies, optimize feedback systems, and implement effective loyalty solutions to support scaling and sustained growth. Our customized approach and expertise are designed to help you navigate growth challenges and achieve your business goals.

How It Works

We believe in making your journey to success as seamless as possible. Our process is designed to align with your business goals and ensure a collaborative partnership every step of the way. Here’s how: